Delete your account
You can permanently delete your gezgez account instead of merely deactivating it. Deletion cannot be undone.
In the app
Go to Profile → Account → Delete account. You may be asked to verify your password or Google/Apple account again.
If you cannot access the app
Email us from the address on your account. Send only your account email address and the words “delete my account”; do not send a password, identity document, payment details or session token.
Send a deletion requestWe may request only the additional information necessary to verify that the requester owns the account.
What is deleted?
Your account is removed from the active system together with its sessions, trips, visit records, journal pages, photo/video/audio files, My Meals cards and menu-scan results. Deleted content leaves encrypted rotating backups as they expire, within 30 days at the latest.
City and open-data records that are not associated with your account are not deleted. If the law requires us to retain a particular record, our response to your request will explain the data and retention period.
Sign in with Apple
If you used Sign in with Apple, your Gezgez data is deleted in every case. Where your account contains the Apple credential needed for revocation, the app revokes it before deletion. An older account may not contain that credential; in that case you must also remove Gezgez in the “Sign in with Apple” area of your Apple Account.
See the Privacy Policy for details. If you encounter a problem, use the Support page.